​Terms and Conditions

1. Introduction

These Terms and Conditions govern the provision of vehicle repair and servicing CARTEQ. By booking or using our services, you agree to be bound by these Terms and Conditions.

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2. Services Provided

We offer a range of vehicle repair and servicing options. All work is carried out by qualified technicians using appropriate parts and tools.

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3. Estimates and Quotes

• Any estimate provided prior to inspection is an approximation only.

• A formal quote will be issued after vehicle inspection and must be approved by the customer before work begins.

• Additional work required will be communicated and authorised before proceeding.​
   

4. Payment Terms

• Payment is due upon completion of work unless otherwise agreed in writing.

• We accept major debit and credit cards, as well as other payment methods specified at our premises.
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5. Parts and Warranties

• New parts supplied are covered by the manufacturer's warranty.

• Used or customer-supplied parts are not eligible for warranty.

• Warranty may be void if the vehicle is misused or repaired by a third party following our service.
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6. Liability

• The Company will take reasonable care with your vehicle while in our possession.

• We are not liable for pre-existing faults or issues unrelated to the work carried out.

• The Company is not responsible for loss or damage to personal items left inside the vehicle.
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7. Collection and Storage

• Vehicles must be collected within the agreed timeframe.

• Storage charges may apply for vehicles left at our premises beyond this period.
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8. Cancellation and Rescheduling

• Customers must provide at least 24 hours' notice to cancel or reschedule a booking.

• The Company reserves the right to charge a fee for late cancellations.
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9. Complaints

If you are not satisfied with our service, please notify us as soon as possible so we can address the issue.

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10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.